Website Term and Conditions
1. Acceptance of These Terms
These Terms and Conditions govern your use of www.serenityyouthservices.co.uk
By using our website, you agree to comply with these terms. If you do not agree with them, you must stop using the website.
These terms should be read together with our Privacy Policy, Cookie Policy and any Acceptable Use Policy or other notices displayed on the website.
2. About Us and How to Contact Us
The website is operated by Serenity Youth Services. Our registered address is Wormley Hill House, Church Lane, Broxbourne, Hertfordshire, England, EN10 7QQ]. You can contact us by email at Hello@serenityyouthservices.co.uk or by telephone at 0203 903 2060
3. Access to the Website
Access to the website is provided on an “as is” and “as available” basis. We may suspend, withdraw, discontinue or change all or part of the website at any time. We do not guarantee that the website will always be available, uninterrupted, secure or free from errors.
4. Website Content
The content on our website is provided for general information only. It is not intended to amount to advice on which you should rely. You should obtain professional or specialist advice before taking, or refraining from taking, any action on the basis of website content.
5. Intellectual Property Rights
Unless stated otherwise, we own or license the intellectual property rights in the website and its content. You may view, download and print content for personal or internal business reference only. You must not reproduce, modify, commercially exploit, distribute, scrape, republish or otherwise reuse website content without our prior written permission, except where permitted by law.
6. No Scraping, Text or Data Mining and AI Training
You must not carry out, facilitate or permit scraping, crawling, bulk extraction, text or data mining or automated copying of any part of the website without our prior written permission, except where such activity cannot lawfully be restricted. You must not use website content, data or images for training, developing, testing, validating or improving artificial intelligence models or systems without our prior written permission.
7.. Acceptable Use
You must use the website lawfully and must not misuse it. You must not knowingly introduce viruses, malware, logic bombs or other technologically harmful material, attempt unauthorised access, attack the website by denial-of-service or otherwise interfere with the website’s security, operation or integrity.
8. Contact Tools and User Submissions
Where the website includes contact forms, enquiry forms, live chat or other communication tools, you must ensure that any information you submit is lawful, accurate and not misleading. You must not submit material that is unlawful, defamatory, threatening, abusive, discriminatory, obscene, infringing of intellectual property rights, in breach of confidence or otherwise harmful.
9. Personal Information
We will process personal information in accordance with our Privacy Policy and Cookie Policy. Those documents explain what personal information we collect, why we use it, our lawful bases, your rights, cookie controls and how to complain about data protection matters.
10. Links to Other Websites
Our website may include links to external websites. We are not responsible for the content, security, privacy practices or availability of third-party websites and links do not imply endorsement.
11. Linking to Our Website
You may link to our homepage provided that the link is fair, lawful and does not damage our reputation or suggest association, approval or endorsement where none exists. We may require you to remove any link at any time. You must not frame or embed our website without our prior written permission.
12. Security and Breaches
We use reasonable skill and care to keep the website secure, but we do not guarantee that it will be secure or free from bugs or viruses. You are responsible for configuring your devices, browsers and security tools to access the website safely.
13. Liability
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
To the fullest extent permitted by law, we exclude liability for loss or damage arising from use of, or inability to use, the website or reliance on website content. If you are a business user, we exclude liability for loss of profits, sales, business, revenue, anticipated savings, goodwill, reputation, business interruption and indirect or consequential loss.
14. Changes to These Terms
These terms were last updated on 25 June 2026. We may update them from time to time. Your continued use of the website after changes are published will constitute acceptance of the updated terms.
15. Governing Law and Jurisdiction
These terms are governed by the law of England and Wales. If you are a consumer, you will benefit from any mandatory legal rights in the country in which you live. If you are a business user, the courts of England and Wales will have exclusive jurisdiction over any dispute arising from or connected with these terms or the website.